New TransparentShare app: Important for existing users

What you need to know as an existing user! 

We are excited to introduce you to the new TransparentShare app! With over 20 new features, we offer you a better and safer experience. Find all the details in our detailed article.

So that you can get started right away, we have summarized the most important steps and solutions to frequently asked questions.

Important steps for existing users

For all users (app and web app):

1. Register and set a new password
   To do this, use the same email address as in the old app. This way we can ensure that all your data and your subscription are transferred.
   Register now

For users of the mobile app (iOS or Android):

1. Delete old app
   Remove the old TransparentShare app from your device.
   
   

1. Install new app:
   • For iOS (Apple App Store)
   • For Android (Google Play Store)

Why is re-registration necessary?

We have increased security in the new app to protect your data even better.

Common problems and their solutions

1) Problem: Login fails (“Invalid email address or password”)

Reason:

• Your account is not yet registered in the new app.

Solution:

• Click on "Register„
• Use the same email address as in the old app.
• Set a new password

2) Problem: Changing password does not work

You will not receive an email to reset your password.

Reason:

• Your account is not yet registered in the new app.

Solution:

• Click on "Register„
• Use the same email address as in the old app.
• Set a new password

3) Problem: Login with Apple ID fails

You cannot log in to the new app with your encrypted Apple ID (example: 12345xyz@privaterelay.appleid.com).

Reason:

• Registration only works on the iPhone/iPad app and not in the web app.

Solution:

• Install the new app from the App Store: Install now
• Register using the “Sign up with Apple” feature

4) Problem: Login with LinkedIn or Facebook user does not work

Reason:

• The new app does not support direct login with LinkedIn/Facebook.

Solution:

• Register with the email address you use on LinkedIn/Facebook.
• Click on "Register„
• Set a new password
  

Any questions? TransparentShare New App

If you continue to have problems, contact us:
info@transpashare.com

We also appreciate your feedback:
Send feedback

Thank you for being part of TransparentShare!